We may not be able to resolve some enquiries. In these cases, we will do our best to find the information for you or refer you to the agency that can help.

Privacy and collection notice 

We will keep a record of all feedback and complaints received and internal reviews undertaken. All personal information for the purpose of managing a complaint or conducting an internal review will be collected in accordance with the Privacy and Data Protection Act 2014 and our Customer feedback policy.

For more information, visit Privacy at the VEC

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